Office Furniture Solutions for Exxon Mobil (Huizhou)

Exxon Mobil Corporation Huizhou Complex is an upcoming petrochemical complex located in Guangdong, China. The complex is expected to commence commercial operations in 2025 and is likely to have an annual petrochemical capacity of 3.87mtpa. The plants in this complex are operated by Exxon Mobil (Huizhou) Chemical.

Exxon Mobil (Huizhou) Chemical Co Ltd (Exxon Mobil) a subsidiary of Exxon Mobil Corp discovers, explores, develops and produces crude oil, natural gas and natural gas liquids. Exxon Mobil is headquartered in Huizhou, Guangdong, China.

Below are the project journey of how we achieved this process:

--- How did you get this project and client’s trust?

---- It’s a recommendation from one of my distinguished customers, and  Exxon Mobil happened to see our office furniture in their company, so that my new customer gets interested and after come communication with our team, they decided to work with us. 

---- Did the customer choose the furniture themselves or introduced by you?

---- Based on our understanding about customer’s requirements and actual needs, as well as their layout drawings, we proposed them the furniture options.

----How do you take customer’s needs into account when you are trying to introduce the furniture to them?

---- Well, I will ask their business scope, requirements on lead time, designs, quality standards etc before introducing them the most suitable furniture.

----Any problems or doubts or interesting things happen during your contact with customer?

----There are a lot of problems, but the key isn’t the problems themselves, the key is how we can solve all problems or misunderstandings for customers through our professional experience and technical support, so that finally we will win customer’s trust.

---- What’s your solution when facing customer’s doubts and misunderstanding?

---- First of all, we need to think deeply why customers will have such doubts or misunderstanding, but never refute their opinions immediately, instead, we can say sorry first about causing the misunderstanding, and then figure out a way that help them understand each other well, making sure that we can solve what they worry about. It’s better not to take things personally or subjectively at work.

---- How does your customer feel after the furniture arrives at the job site and the acceptance of this project?

---- My customer said one sentence to me: “ You are the best coordinated and most supportive project team that we have ever worked with.”  

The reason is very simple: At the very beginning before our customer’s furniture procurement, we will consider carefully the integration of their office interior design and furniture styles, especially the prevention measurements about potential problems before,during and after furniture sale, the overall project planning,from color matching, budget control, quality effect,  power layout support to installation guidance etc, we all help them to handle well step by step orderly. 

Established in 2004, Huasheng Furniture has been developed into top 5 brands in commercial furniture manufacturing & supply industry in China. We have a very strong team in R&D and product engineers, and accumulated rich experience in project total solutions. We can well satisfy customer requirements for product designs and quality, our series is widely praised by customers. Huasheng Furniture Group pays great attention to integrity and business reputation. We strictly control the quality and production cost in the production. All these has been a guarantee for our products and service to be quality-reliable and price-favorable.

For one-stop project total solution services, please contact us via : robinwang@huasheng-furniture.com; info@huasheng-furniture.com